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General Terms & Conditions
USING RO-RO SERVICES
In order to use shipping services provided by BONABERI SHIPPING (thereafter we, us, our etc) all users of these services (thereafter shipper, you, client, customer, he, she etc) must agree to the Terms and Conditions. You may not use these shipping services if you do not accept the Terms and Conditions. You can accept the Terms and Conditions by:
- Clicking to accept or agree to the Terms and Conditions, where this option is made available to you in the user interface for any service; or
- By actually using these shipping services. In this case, you understand and agree that we will treat your use of these shipping services as acceptance of the Terms and Conditions from that point onwards.
All information published in our website including shipping rates obtained in quotes is subject to changes without notices. All texts, references and links should be considered only as suggestions based on our working experience in the sea freight shipping industry. We do not guarantee its accuracy in all circumstances. It cannon be considered such official shipping procedures in all situations. We cannot guarantee that our website is free from typos either in the texts content or numbers in shipping rates, charges etc. If a consumer (thereafter shipper, you, client, customer, he, she) faces with a misunderstanding or error, we will do our best to resolve the issue with less harm for both of us. To eliminate any miss-understandings, shipper must not accept any verbal shipping agreements. We cannot honor verbal shipping price quotes or any perceived promises. Shipping pricing, commitments and promises have to be in writing. Detailed service conditions from a sea freight carrier used on your shipment can be found on backside of ocean freight bill of lading issued to you. Consider this ocean freight bill of lading an evidence of a contract of carriage / shipping between ocean freight carrier and shipper.
In our practice email is considered as a mandatory method of communication with our customers. It is customer's responsibility to provide correct contact email on the sea freight shipment, both at the origin and destination. Failure receiving of our email for any reasons may result in the sea freight shipment delay and/or extra charges and/or other difficulties. If our client does not receive our email as expected, then it is the client's responsibility to contact us in order to find a reason of not-receiving the email. Our staff is trained and responsible for providing quality freight forwarding / international shipping service on particular shipments. We unable to educate our clients on all aspects related to the international shipping industry terms and procedures over the phone. We build wide library of shipping references and answers to FAQ in our website. We strongly recommend reading these shipping references and FAQ. Before calling, customers have to obtain our shipping price quote or shipping booking reference number via the website in email. Without this shipping reference number, i.e. not having information on your perspective or current sea freight shipment, we most likely will not be able to provide answers to your questions.
It is shipper's responsibility on description, legality of commodity and sufficiency of shipping documents submitted to an international sea freight shipment. We are not responsible for any information submitted by shippers in theirs shipping documents. It is shipper's responsibility to provide all necessary shipping documents related to his ocean freight shipment that will be required by origin and destination country officials. All shipping documents must be completed by shipper and sent to us, no later than one day after shipment is delivered to the ocean freight carrier. Failure to complete shipping documents may result in increasing shipping cost, delay, storage charges and/or other penalties. With us, shippers will be able to schedule ocean freight shipment online and receive email with complete shipping instructions. Exporter must follow these shipping instructions. Failure following these shipping instructions may result in the shipment cancellation, shipping delay or unpredictable extra-charges. We will not be held responsible for any issues that may occur due to failure following to these shipping instructions.
Pickup rates depend on type of pickup site and commodity type. Charge depends on commodity type as well. When shipper requests a quote/booking he/she must select proper type of pickup site and commodity type. Selection of incorrect type of pickup site and commodity type may result to shipping price change. Residential or business with limited access pickup is curbside-service. The driver will load freight from driveway, front porch, garage or acceptable loading area. No inside service is permitted due to liability. Some additional shipping charges may apply if your pickup conditions or area are out of normal range. These shipping charges will be calculated and forwarded to you in the final or a separate invoice. These following shipping charges may occur but are not limited to: attempted pickup, debris removal, inside pickup, waiting time etc.
Pickup and/or line-haul shipping charges are based either on Actual or Dimensional weight of your shipped cargo, whichever is greater. FREIGHT CLASS (in respect of U.S. domestic ground transportation) Freight Class is the category of your shipping freight defined by the U.S. National Motor Freight Traffic Association. (NMFTA). It is also referred to as NMFC: National Motor Freight Classification. Higher freight classes are subjects to higher shipping costs on the ground cargo transportation. Shipper is held responsible on freight class declaration. Our pickup/line haul shipping price quotes are based on the freight class declared by shipper. Declaration of incorrect freight class may result to shipping price schedule change.
OCEAN FREIGHT BILL OF LADING
Ocean Freight Bill of Lading is the final shipping document received from us. Consider the Ocean Freight Bill of Lading a title on your international shipment. Ocean Freight Bill of Lading transfers ownership on your shipped goods to the consignee. By default all international sea freight shipments with us go on express releases. Express = telex release = means that you do not have to provide originals Ocean Freight Bill of Ladings in order to claim your shipped goods at the destination. An International Ocean Freight Shipment on express release should be released at the destination upon providing a copy of the Ocean Freight Bill of Lading received from us in e-mail. No originals required. Several countries around the world, particularly Argentina, Brazil, Ecuador, Certain countries in Africa, do not accept Ocean Freight Bill of Ladings on express releases. Ocean freight carrier should specify it upon issue of Ocean Freight Bill of Lading. Then we will mail you a set of originals Ocean freight Bill of Ladings by USPS First Class Mail within USA/Canada for free. Expedited or international mail must be prepaid. If shipper/receptionist requires a set of originals of Ocean Freight Bill of Lading for shipments to countries that do accept express releases, then $50 fee will be added on top of cost of the mail. Amendment in Ocean freight Bill of Lading after it had been issued may not always be possible. We strongly recommend you to pay extreme attention to information that you entering when booking your shipment. As soon as a Ocean freight Bill of Lading is issued, any amendments to it are subject to an amendment fee. This fee varies from $70 to $200 or more. Notice: If an international ocean freight shipment had been paid by credit card(s) then before issuing an ocean freight bill of lading we may ask for a confirmation that payer clearly understands that the ocean freight bill of lading is our final shipping document on this shipment. It is the title on shipped goods and proof on transfer of the ownership on the shipped goods to the consignee in the ocean freight bill of lading (recipient of shipped goods). This will confirm that after receiving the ocean freight bill of lading our shipping service provided is completed as agreed. All parties that may concern of payment(s) on the shipment done by credit card(s) will consider this email the receipt on this payment(s) with payer's signature in it.
DISCREPANCY IN INVOICES ON SEA FREIGHT FROM OCEAN CARRIER
As U.S. OTI - Ocean Transportation Intermediary, U.S. Freight Forwarder / International Shipping Company, we work on a flat service fee added to shipping rates from direct and indirect ocean freight carriers that we work and have accounts, contracts and/or shipping agreements with. We do not add any commissions on top of ocean freight from sea freight carriers. Our database that contains these ocean freight rates / sea freight tariffs constantly updates. However due to vast amount of data, G.R.I, changes in BAF, CAF etc, actual ocean freight rates/tariffs from carriers may slightly differ from ocean freight rates published online. Despite of this fact, in our shipping practice, we do our best to honor our offers to clients. Event if an updated ocean ocean freight rate/tariff from a sea freight carrier exceeds an ocean freight rate in our offers, our freight invoice should reflect an ocean freight rate initially offered. However, if a discrepancy is significant, we may inform our client about that in our final or amended freight invoice and ask for consideration on resolving this issue. Exemption: increasing ocean freight rates due to incorrect information on an ocean freigh shipment submitted by client. Refer to RISKY SHIPMENTS below. TRANSIT TIME IN SEA FREIGHT
ETT - Estimated Transit Time (Shipping time) in ocean freight quotes is not precise and should be verified upon a booking request. Shipping time in booking confirmations on an international shipment by sea cannot be guaranteed as well. Although ocean freight cannot guarantee shipping time (TT), normally international ocean freight shipments depart and arrive as scheduled.
WOODING PACKING, PALLETIZING, W/M AND INSURANCE
Shippers must be aware of shipping conditions on wooding packing, palletizing, w/m and insurance and charges related to these issues. References on these shipping conditions can be found in our website. If it is not enough, then shipper should learn more about these shipping conditions from other sources.
DEALING WITH SEA FREIGHT CARRIER'S DESTINATION AGENT
In respect of dealing with U.S. freight forwarder / International Shipping Company, shipper should be prepared for dealing directly with a direct ocean freight carrier's destination agent, who will handle cargo on his/her behalf as soon as cargo is out of the U.S. Commerce zone. Information for the direct ocean freight carrier's destination agents is available: for Export in carrier's ocean freight bill of lading - a final shipping document that acts as title on the shipped goods; for Import - in shipping instructions before shipment is tendered.
DESTINATION AND ORIGIN CHARGES IN OCEAN FREIGHT
All international sea freight shipments are subject to destination charges. These charges vary according to destination country, port of entry and ocean freight carrier and do not included in ocean freight rate. It can be assessed on/after the day of entry of your shipped goods to the Commerce Zone of your destination country. The consignee must clear their sea freight shipment through customs at the designated port of entry and pay all costs related to the cargo release(s) directly to parties involved in the cargo recovery. A part or all destination charges may be required to be paid at a sea port of entree, but not at the final destination. Then your cargo will continue travel to the final destination cleared with customs. Regardless of who implements custom clearance and obtains ocean freight release(s) on exporter's behalf, it is exporter's responsibility to meet the obligations and laws of cargo entry, obtain ocean freight release(s) and pay all charges and fees associated with that. Exports from countries other than the United States are subject to various export charges and fees depending on the country of export, sea port (ship-terminal) and carrier. Estimation of origin charges can be included in ocean freight rate offered. However the actual charges may vary depending on w/m of your ocean freight and conditions on your shipment. Our website contains comprehensive samples of calculation of origin and destination charges. It can be used as a guide for the understanding and rough estimations. Actual origin and destination charges depend on commodity, shipping conditions and other circumstances on your international shipment.
PAYMENT TERM AND RETURN POLICY
Typically payment term is 5 (five) calendar days from the time of issuing our invoice in email. However, if agreed in writing in advance, payments terms may vary depend on type of shipping service and shipper's credit with us In our practice email is considered as a mandatory method of communication with our customers. All freight invoices issued via email. If for any reasons you do not receive our email-invoice as expected, then it is yours responsibility to contact us in order to find a reason of not-receiving the email.
PAYMENTS BY CREDIT CARD ONLINE VIA GOOGLE CHECKOUT OR PAYPAL
If not agreed in advance in writing in email payments by credit card online via Google Checkout or PayPal are limited by US$750 on total per entire sea freight shipment. Payments (full or partial) that exceed US$750 on total must not be done by credit card, but by check, money order or wire transfer. We reserve the right to refund unauthorized by us payments done online via Google Checkout or PayPal back to the credit card holder less transaction fee 3.79%/$10 minimum without notices. Payments by credit card online via Google Checkout or PayPal must pass CVV and full AVS verification. If a payment had been accepted by and settled in Google Checkout or PayPal, but AVS did not mach and/or CVV is not passed, then we reserve the right to refund the payment to the credit card holder less transaction fee 3.79%/$10 minimum without notices or request an additional confirmation(s) and/or verification on this payment. In certain circumstances, even though an online payment had passed CVV and full AVS verification in Google Checkout or PayPal, we keep the right to request an additional confirmation(s) and/or verification on this payment. Notice: If a shipment had paid by credit card(s) then before issuing a bill of lading we may ask for a confirmation that payer clearly understands that the ocean freight bill of lading is our final document on this shipment. It is the title on shipped goods and proof on transfer of the ownership on the shipped goods to the consignee in the ocean freight bill of lading (recipient of shipped goods). This will confirm that after receiving the ocean freight bill of lading our shipping service provided is completed as agreed. All parties that may concern of payment(s) on the shipment done by credit card(s) will consider this email the receipt on this payment(s) with payer's signature in it.
PROCESSING OCEAN FREIGHT SHIPMENTS UPON A COPY OF CHECK OR MONEY ORDER
In order to accelerate an ocean freight shipment we may proceed with an ocean freight shipment upon receipt a scanned or faxed copy of check or money order. Shipper may fax or email the copy of check to us. We will confirm receipt of the copy in email. This copy can be considered to be payer's authorization for electronic funds transfer. In event of delay of receiving the original check or money order in mail, typically later than in 5 (five) calendar days after receiving the copy, we reserve rights to process the funds transfer based on the amount and payer's bank info in copy of the check or money order.
FAILURE TO PAY FREIGHT INVOICE
If a new customer does not pay a security deposit then we will not process his/her international ocean freight shipment. Clients with settled accounts as agreed in the accounts. If ocean freight is tendered to the shipment, but our final freight invoice is not paid on the due date, then late payment fee will apply. Late payment fee is 5% per day on the total due in invoice / $200 minimum, whichever is greater. If not paid in 10 (ten) calendar days after the due date, then besides the late fee, we may cancel the Express Release on the international ocean freight shipment. As the result of express release cancellation consignee will not be able to recover his/her goods at the destination unless received a set of originals ocean freight Bill of Ladings from us. Expedited mail with this set of originals ocean freight Bill of Ladings will cost USD200 on top of other charges related to issuing the originals ocean freight Bill of Lading. We will not take any responsibilities on any storage, demurrage and other charges connected to delays with the release. We will not take any responsibilities on any charges connected to any delay of the ocean freight at any point on its way to the place of release. Insurance will be canceled as unpaid on the time of express release cancellation as well. If not paid within 10 (ten) days from the day of arrival to the destination, then ocean freight shipment will be considered abandoned without any additional notice from us to the client, i.e. requested to be destroyed or re-consigned and re-possessed and sold on the action in order to cover expenses related to the ocean freight, storage, demurrage etc charges. U.S. and destination security officials will be notified and additional fines levied.
In certain circumstances we keep the right to reconsider any regular ocean freight shipment to a Risky Shipment at any time. Risky ocean freight shipment can be considered for the following reasons (but not limited by these reasons only): suspicious money transfers or bounced checks, incomplete or incorrect consigner/consignee information submitted to the ocean freight shipment, discrepancy on estimated volume and weight submitted in a booking request against actual volume and weight retrieved by ocean freight carrier more than 50%, incorrect type of commodity, commodity description and/or pickup location declared in initial booking request, failures to submit proper shipping documentation and/or information required by ocean freight carrier and/or U.S. Customs, failures to pay our freight invoices etc. Terms and conditions on risky ocean freight shipments will differ from term and conditions on regular ocean freight shipments as published in this web page. Terms and conditions on risky shipments will be amended depend on a particular situation. Changes in terms and conditions on risky ocean freight shipments can be as follows (but not limited by): changes on cargo acceptance requirements, changes in payment methods and terms, changes in release conditions, amendments in ocean freight bill of ladings, our freight invoices etc. As long as we consider an international ocean freight shipment a risky shipment, customer will be notified. As long as a customer is notified, then no verbal agreements or commitments can be accepted. All correspondence related to risky shipments must be in writing and can be used as evidence.
CANCELLATION OF SERVICE
For new customers, ocean freight shipments with unpaid deposits will not be processed. There is no obligation to cancel a shipment with unpaid deposit. Existing clients please refer to our return policy. If a security deposit is paid and an ocean freight shipment canceled before cargo tendered to the shipment, the customer will be refunded, minus $25 processing fee. After cargo is submitted to the international shipment, but still at the origin and can be returned, then we will request the ocean freight carrier to put it on hold. The customer will be refunded after his/her written confirmation that goods are taken back. Processing fee $75 minimum and any charges accrued on this return are on account of the customer. All credit cards refunds are subject to the transaction fee as stated in our return policy.
Missing scheduled cut off (latest delivery)/pickup day: If cargo has not delivered to an ocean freight carrier's ship terminal on the intended delivery day as requested by customer at a time of booking, then we will roll the shipment over to the next available vessel without additional notice. Processing fee $25 will apply on each roll unless exceeds the security deposit limit. Attempt pickup fee will apply toward security deposit paid in advance. After an ocean freight carrier had processed a shipment, i.e. cargo consolidated in the container, loaded aboard a vessel etc or/and after the ship date a refund cannot be provided.INSURANCE
MARINE CARGO INSURANCE ON AN OCEAN FREIGHT SHIPMENT
The majority of international ocean freight shipments shipped arrives to destinations free of damage and loss.
However, shipper should be aware that international ocean freight carriers in general are liable up to $500 per customary shipping freight unit (i.e. box, skid, pallet etc). Also direct international ocean carrier's (Steam Ship Lines or direct international ocean freight company's) liability may be limited up to $1500 per entire international ocean freight shipment.
If you would like to get an extra protection for your valuable shipment from the USA, then we can obtain an Insurance Certificate issued by a Maritime Cargo Insurance provider(s) to consignee's (recipient's) name on your behalf.
Note: If you need us to get an insurance certificate to a consigner's (shipper's) name, then it must be specified separately in email.
- In case of insurance claim related to an international ocean freight shipment from the USA, the claim will be processed by an Insurance Company's Claim Settling Agent located in the country of destination. Complete contact info of Claim Settling Agent is available in the Insurance Certificate.
- If an international ocean freight shipment is not insured then all claims are to be directed to the steamship line (direct carrier, international ocean freight shipping company), i.e. owner of the vessel used for your cargo export from the USA.
- Commercial international ocean freight shipments proof packed: $2 per $100 (2%) at insured value declared
- Boxed or crated personal effects shipped using international ocean freight servis: $3 per $100 (3%) at insured value declared
- Motor vehicles exported from U.S. RO-RO or in ocean freight containers: $1.5-1.1 per $100 (1.1-1.5%) at insured value declared
In order to obtain an insurance certificate on your international shipment via Bonaberi Shipping & Moving, a Commercial Invoice (for commercial shipments) or detailed Valued Packing list (for international personal ocean freight shipments) must be submitted in advance. (DOES NOT APPLY IF SHIP VEHICLES). You may email or fax this document to us OR fill it out online and submit via this link -- packing list form. This link will be also sent to you in email with our shipping instructions for your international ocean freight shipment upon your booking request in our website. If you request to insure your international ocean freight shipment at a time of booking, then the insurance premium should be added to our final invoice and a Maritime Cargo Insurance provider's insurance certificate be attached in PDF file to the final invoice. Otherwise you may purchase insurance on your valuble international ocean freight shipment through any maritime cargo insurance agency of your choice.